Refund Policy

Effective October 4, 2026 · Provided by Simon Musmos, operating as Prepr

In plain English

  • First Pro charge, monthly or yearly: full refund within 7 days if you've used under 30 copilot minutes.
  • Forgot to cancel? Full refund within 7 days of a renewal you haven't used, once per account.
  • Minute packs: full refund within 14 days if none of the pack has been used.
  • Cancelling stops future charges. Pro stays active until the end of the period you've paid for.
  • Email us or reply to your Paddle receipt. Refunds go back to your original payment method.

This summary helps you read the document; the full text below is what applies.

1.When we give a full refund

  • Your first Pro payment (monthly $20 or yearly $216): if you ask within 7 days of the payment and have used fewer than 30 copilot minutes since it.
  • A renewal you forgot to cancel: if you ask within 7 days of the renewal charge and haven't used any copilot minutes since it. This applies once per account.
  • A minute pack ($15, or $10 for members): if you ask within 14 days of buying it and none of its 100 minutes have been used.
  • Billing mistakes: if you were charged twice or charged in error, we'll refund the incorrect charge whenever you tell us.
  • If we close your account without you being at fault, we refund any unused prepaid amount.

Copilot minutes are counted by our servers, and we use that record to check eligibility.

2.When we don't refund

Outside the cases above, payments aren't refundable, including:

  • partial refunds for the unused part of a month or year after the refund window;
  • minutes that have been used, or unused monthly Pro minutes (they don't carry over);
  • the outcome of an interview or job application, which Prepr can't guarantee;
  • accounts closed for breaking our Terms.

If something didn't work as it should, tell us anyway at simonmusmos@gmail.com. We'll look at every request fairly.

3.Cancelling and pausing Pro

You can cancel Pro at any time from Minutes & billing in Prepr, or through Paddle's customer portal. Cancelling stops future renewals. Pro stays active until the end of the period you've already paid for, and then your account moves to the free plan. Your roles, resumes, tailored PDFs and any pack minutes stay.

Between job searches you can pause Pro for 1 to 3 months instead. While it's paused you aren't charged and no new monthly minutes are added.

4.How to ask for a refund

  1. Email simonmusmos@gmail.com from your account's email address, or reply to your Paddle receipt.
  2. Tell us which payment it's about (the date or order number from your receipt).
  3. We'll reply within 3 business days. Approved refunds are issued by Paddle, our reseller and Merchant of Record, to your original payment method. Banks usually take 5 to 10 business days to show the refund.

A refund for Pro also ends that Pro period, and a refunded pack's minutes are removed. Please contact us before disputing a charge with your bank. We can usually sort it out faster.

5.Your legal rights

This policy doesn't limit any rights you have under the consumer law where you live. For example, consumers in the EU and UK generally have a 14-day right to cancel digital services. If you start using paid features straight away, that right may be reduced in proportion to what you've used, as the law allows. Where your local law gives you more than this policy, your local law applies. Paddle processes refunds under its buyer terms.

6.Contact

Refund questions: simonmusmos@gmail.com.